Service Manager

Service Manager – Country Hills Ford (Calgary)

At Country Hills Ford, our growth has been driven by teamwork, clear communication, and breaking down silos across the dealership.

We’re looking for a Service Manager who can step into that environment, lead from the front, and continue building a service department that runs with consistency, accountability, and strong team alignment.

This is an opportunity to take ownership of a high-performing, high-volume operation, work alongside a strong leadership team, and make a real impact.

What You’ll Be Doing

You’ll lead the day-to-day operation of the service department, with a focus on keeping the shop running efficiently and consistently.

• Ensure technicians are productive and supported throughout the day
• Lead advisors to maximize each customer visit through proper communication and follow-through
• Oversee workflow and dispatch so the right work is getting done at the right time
• Monitor performance and make adjustments based on real-time results
• Work closely with parts, sales, and leadership to keep everything aligned
• Maintain a consistent, professional customer experience from arrival to delivery

This is a hands-on leadership role where execution matters.

What Success Looks Like

• A shop that runs smoothly with strong workflow and minimal downtime
• Consistent growth in repair order value and overall performance
• A team that communicates well, takes ownership, and supports each other
• Customers who trust the process and continue to return

What We’re Looking For

• Experience in a dealership service leadership role
• Strong understanding of service operations, workflow, and dispatch
• A leader who communicates clearly and holds people accountable
• Comfortable working with performance metrics and improving results
• Experience with PBS or similar systems is an asset

Why Country Hills Ford

• One of the fastest-growing Ford dealerships in Canada
• 3-time Ford President’s Award Diamond Club winner, recognizing top-tier performance in customer satisfaction and operational excellence
• High-volume service operation with a strong and growing customer base
• Established team of advisors and technicians, with the opportunity to lead and develop further
• Structured processes and leadership support that allow you to focus on performance
• A culture built around teamwork, communication, and accountability
• Real opportunity to take ownership and continue building a strong service operation

Compensation

• Competitive salary
• Performance-based incentives
• Full benefits package

Let’s Talk

If you’re looking for a role where you can take ownership, lead a strong team, and continue to grow, we’d like to hear from you.

Send your resume along with a brief note about your experience.