Senior Service Advisor
Country Hills Kia is Hiring a Senior Service Advisor!
Country Hills Kia is looking for an experienced Senior Service Advisor to join our growing team at our brand-new dealership. As part of the McManes Automotive Group, this exciting new location offers the opportunity to be part of something from the ground up working in a modern facility, in a prime location, alongside a team focused on delivering an exceptional customer experience.
This leadership-focused role is ideal for an experienced Service Advisor who thrives in a fast-paced environment, enjoys mentoring others, and takes pride in building strong customer relationships. The Senior Service Advisor plays a key role in supporting the advisor team, assisting with escalated customer concerns, and helping drive the success of the service department.
If you are driven, organized, customer-focused, and excited by the opportunity to grow with a brand-new dealership and an expanding automotive group, we want to hear from you!
Given the nature of this role, select candidates will be required to complete a brief video submission as the first stage of our hiring process.
Benefits:
- Opportunity for advancement – we develop our people and promote from within!
- Competitive compensation plan
- Comprehensive Health Benefits Plan
- RRSP Matching Program
- Forward-thinking and supportive work environment
- Employee discounts for you and your family
- A part of McManes Automotive
- Leadership growth opportunities
- Modern dealership facility and team-oriented culture
- Mentor and support the Service Advisor team
- Greet customers and oversee the service process from check-in to vehicle delivery
- Accurately document customer concerns and vehicle information
- Provide estimates for repairs, maintenance, and timelines
- Communicate recommended repairs and additional work required
- Monitor repair progress to ensure promised completion times are achieved
- Handle customer concerns and assist with escalated situations
- Review completed repairs and invoices with customers
- Maintain strong customer satisfaction and retention standards
- Coordinate with technicians and management to support workflow efficiency
Qualifications:
- Minimum 3–5 years of Service Advisor experience in the automotive industry
- Previous leadership or mentoring experience is considered an asset
- Strong knowledge of automotive maintenance and repair services
- Excellent communication, organizational, and problem-solving skills
- Ability to thrive in a fast-paced environment
- Strong customer service and conflict resolution abilities
- PBS/ADP experience is considered an asset
- Valid Alberta Class 5 Driver’s License
- AMVIC License required or ability to obtain
Thank you for considering a career at Country Hills Kia!
We value your privacy and are committed to maintaining the confidentiality of your application.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
