Part Time Receptionist
South Trail Chrysler is looking for a Part-Time Receptionist to join our team!
We are looking for a friendly, professional, and organized individual who thrives in a fast-paced environment and enjoys creating a welcoming experience for customers. As the first point of contact for our dealership, the Receptionist plays an important role in supporting the sales team, assisting customers, and helping keep daily operations running smoothly.
This position is perfect for someone who is detail-oriented, enjoys multitasking, and takes pride in providing outstanding customer service in a collaborative and team-focused workplace.
Given the nature of this role, select candidates will be required to complete a brief video submission as the first stage of our hiring process.
Benefits:
- Opportunity for advancement – we develop our people and promote from within!
- Lucrative pay plan
- RRSP Matching Program
- Forward thinking work environment
- Employee discounts for you and your family
- A part of McManes Automotive
Responsibilities:
Customers
- Answer phones and greet customers in a professional and welcoming manner
- Direct phone leads and customer inquiries to the appropriate to departments
- Collect/Refund customer deposits
- Handle overflow calls from service and take messages if necessary
- Verify customer information (name, address, phone, email) and push deals into our CRM.
- Provide exceptional customer service while creating a positive first impression of the dealership
- Assist with customer complaints/issues
Inventory
- Update invoices from Chrysler into our inventory system (accounting update, assign stock numbers)
- Stock in vehicles that come in from transport
- Create vehicle files (invoice, NVIS)/key tags/window hangers
- Create PDI work orders for new units that come in from transport
- Input incoming dealer trades into the inventory system
- Print recalls for vehicles on delivery from Dealerconnect
Administrative
- Handle courier incoming/outgoing for sales department
- Order business cards for sales department
- Cheque control (logbook)
- Ensure supplies are adequate (file folders, paper for printer, etc.) in the workspace
- Create deal jackets for sales department
- Keep files for vehicles organized and in sequence
- Manage file/key logbook, gas cards, dealer plates logbook
- Ensure reception and workspace areas remain organized and professional
Handle confidential customer and dealership information responsibly and according to company policy
Assist with various forms and paperwork on behalf of customers and the dealership
Expectations:
- Adhere to all company policies and procedures as outlined in the employee handbook
- Adhere to all Health & Safety policies and procedures
- Maintain a professional appearance and wear appropriate workplace attire
- Be punctual and prepared for scheduled shifts
- Maintain professionalism and limit personal/social media use during work hours
- Attend meetings and training sessions as required
- Support a positive and team-oriented work environment
Qualifications:
- High attention to detail
- Self-motivated and organized
- Positive attitude
- Courteous and professional to staff and customers
- Ensure required tasks are completed as requested in a timely and accurate manner
- A valid Alberta Driver’s License
- Adhere to all company policy as outlined in the employee handbook
- Adhere to and participate fully with STC health & safety policy
Thank you for considering a career at South Trail Chrysler!
We value your privacy and are committed to maintaining the confidentiality of your application. Rest assured that your application will be received and handled with the utmost discretion.
The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.
