We are looking for a Service Appointment Coordinator / Cashier to join the South Trail Kia team! Working in the dealership’s Service Department, this individual will be responsible for the conversion of in-bound Phone and Internet opportunities with the goal of setting solid appointments for the service department. The Appointment Coordinator must be friendly, patient, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and feel comfortable speaking on the phone.

Duties:

Answer and direct incoming calls based on the needs of the caller using a multi-line phone system

Schedule service appointments

Greet and assist walk-in guests

Manage and maintain vehicle keys, and important documents

Always represent the dealership in a courteous and professional manner in attitude and appearance and behave ethically. Use professional demeanor in oral and written communication with internal and external customers.

Describing the benefits of preventative maintenance, products and services to customers that walk in and over the phone

Maintaining positive customer relations

Accurate database management

Efficient handling of inbound, outbound, and internet opportunities to schedule service due on vehicles

Schedule management that includes booking, rescheduling and confirming appointments

Ensure after service follow up is performed

Customer Service outbound calls

Organize valet drivers for Service Department

Follow all company and manufacturer policies, directives, and procedures.

Comply with required health and safety regulations.

Any other duties assigned by management

Requirement:

Minimum 2 years in a call center environment

Minimum 3 years customer experience

Some automotive/BDC experience preferred

Must have basic “technical” understanding.

Ability to multitask and navigate different computer applications

Ability to handle and understand customers’ expectations in the luxury service segment

Able to manage 40-60+ telephone calls per day

Adapt to changing needs of department.

Strong Verbal and Written Communication Skills, Excellent Computer Skills and, Excellent Customer Service Skills

Superior telephone mannerisms and strong interpersonal skills

Excellent organizational, prioritizing and time management skills

Negotiation, and objection handling skills

McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.