Country Hills Ford is looking for an Appointment Coordinator to join their team of professionals!

Opportunity

Working in the dealership’s Service Department, this individual will be responsible for the conversion of in-bound Phone and Internet opportunities with the goal of setting solid appointments for the service department. The Appointment Coordinator must be friendly, patient, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and feel comfortable speaking on the phone.

Duties

• Answer and direct incoming calls based on the needs of the caller using a multi-line phone system

• Schedule service appointments

• Greet and assist walk-in guests

• Manage and maintain vehicle keys, and important documents

• Always represent Country Hills Ford in a courteous and professional manner in attitude and appearance and behave ethically. Use professional demeanor in oral and written communication with internal and external customers.

• Describing the benefits of preventative maintenance, products and services to customers that walk in and over the phone

• Maintaining positive customer relations

• Accurate database management

• Efficient handling of inbound, outbound, and internet opportunities to schedule service due on vehicles

• Schedule management that includes booking, rescheduling and confirming appointments

• Ensure after service follow up is performed

• Customer Service outbound calls

• Organize valet drivers for Service Department

• Follow all company and manufacturer policies, directives, and procedures.

• Comply with required health and safety regulations.

• Any other duties assigned by management

Pay and Hours of Work: 

• $18-$20 depending on experience 

• 8 hours daily, 5 days per week 

• Monday-Friday, with rotating Saturdays

Requirement

• Minimum 2 years in a call center environment

• Minimum 3 years customer experience

• Some automotive/BDC experience preferred

• Must have basic “technical” understanding.

• Ability to multitask and navigate different computer applications

• Ability to handle and understand customers’ expectations in the luxury service segment

• Able to manage 40-60+ telephone calls per day

• Adapt to changing needs of department.

• Strong Verbal and Written Communication Skills, Excellent Computer Skills and, Excellent Customer Service Skills

• Superior telephone mannerisms and strong interpersonal skills

• Excellent organizational, prioritizing and time management skills

• Negotiation, and objection handling skills

McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.