Mercedes-Benz Country Hills is looking to hire a Service Administrator to assist with their busy service department! 

 

About Mercedes-Benz Country Hills

 

Mercedes-Benz Country Hills is a premier automotive dealership in Calgary, Alberta, dedicated to delivering unparalleled luxury and performance to our clients. As an authorized Mercedes-Benz dealer, we take pride in our commitment to excellence, quality, and innovation in the automotive industry. We are passionate about our brand and strive to provide exceptional customer experience, setting the standard for luxury vehicle ownership.

 

Benefits:

• Opportunity for advancement – we develop our people and promote from within!
• Lucrative pay plan
• Onsite parking
• The Benz Bistro 
• Work in a large and state-of-the-art shop in an established dealership! 
• Comprehensive Health Benefits Plan
• Health Spending Account
• RRSP Matching Program
• Forward thinking work environment
• Employee discounts for you and your family 
• A part of McManes Automotive

 

Duties and Responsibilities:

The Service Administrator is required to wear multiple hats, and may need to perform any of the following duties for the dealership’s service department, as well as other administrative duties as required:

 

·       Internal Service Advisor Duties: 

o   Create work orders for preparation of New/Pre-Owned inventory for sale

o   Advise Sales Management of additional work required and associated cost

o   Arrange and invoice sublet repairs for vehicles

o   Process invoices for vehicles

o   Process and complete appropriate checklists and warranty registration for vehicles

o   Ensure timely completion of all work requests so that vehicle can be delivered as scheduled

o   Answer any inquiries possible and acquire assistance if necessary

o   Perform service department administrative tasks as directed by management

o   Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers

 

·       Warranty Administrator Duties:

o   Prepare, process, record, and reconcile warranty claims as per manufacturer policies and procedures

o   Check warranty coverage on customer vehicles and check for open recalls

o   Hold any warranty claims that require manufacturer authorization

o   Close work orders by applying charges to manufacturers or customers

o   Write warranty claims and goodwill policy requests according to manufacturer’s guidelines

o   Analyze rejected claims and make recommendations to pursue treatment

 

·       Appointment Coordinator Duties:

o   Greet customers in a warm and professional manner

o   Answer incoming calls and assist customers with service appointments and general inquiries

o   Reply to online inquiries through the website

o   Daily data entry

o   Follow-up calls

o   Handle payment transactions

o   General RO invoicing

 

Qualifications:

·       Strong prioritization and organizational skills

·       Excellent written and verbal communication skills

·       Experience working in an automotive service department is an asset

·       Positive attitude and flexible work ethic

·       High attention to detail

·       Proven ability to work in a team

·       Computer literate - proficient with Microsoft Word and Excel

·       CDK experience is an asset

·       Able to provide exemplary customer service 

 

Hours of Work:

·       Full-time hours

 

Pay:

·       $50,000-$70,000 per year, depending on experience

 

Thank you for considering a career at Mercedes-Benz Country Hills!

We value your privacy and are committed to maintaining the confidentiality of your application.

 

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.