Eastside Dodge is looking for a reliable and passionate BDC Specialist to join our team!

This fantastic opportunity is suitable for an energetic, self-motivated, and customer-focused individual looking to take their career to the next level!

Benefits:

• Opportunity for advancement – we develop our people and promote from within!
• Lucrative pay plan
• Comprehensive Health Benefits Plan
• Health Spending Account
• RRSP Matching Program
• Forward thinking work environment
• Employee discounts for you and your family
• A part of the McManes Automotive Group

Position Summary:

The BDC Specialist is responsible for answering in-bound leads from customers via email, phone, and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.

Duties:

• Answer emails and telephone calls from customers who have demonstrated an interest in the company's sales products or promotions
• Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments
• Provide information on and actively promote motor vehicles or promotions
• Enter the result of each communication into the CRM software and perform necessary follow-ups
• Ensure a high level of customer satisfaction is always maintained
• Build trust and maintain solid business relationships with customers
• Perform vehicle deliveries, ensuring customers understand their new vehicle and its features and benefits
• Provide proactive communication with each customer after the conclusion of sales and service, ensuring to promote the customer satisfaction survey and future services, and that their needs were met
• Participate in team meetings, workshops, and individual development sessions
• Perform any other assigned tasks/duties as required

Requirements:

• High school diploma or equivalent
• Fluent in verbal and written English language
• Superior telephone manners and strong interpersonal skills
• Outgoing, positive, and able to smile’ on the phone
• Fully grasp and apply the best practice guidelines for outgoing /incoming calls, emails, and campaigning
• Previous BDC experience
• Able to manage 50-100 interactions per day
• Able to write simple and professional correspondence, including email, chat, and SMS
• Knowledge of the vehicles, equipment, and/or services offered
• Strong knowledge of Microsoft Office products, including Email, Excel, and Word
• Able to maintain filing systems and basic database
• Strong customer service skills
• Previous CRM/sales experience is an asset

Job Type: Full-time

Thank you for considering a career at Eastside Dodge!

We value your privacy and are committed to maintaining the confidentiality of your application.

The McManes Automotive Group is an equal opportunity employer that welcomes all applicants. We thank you for your interest, however, only those applicants selected for an interview will be contacted.